Cowgirls & Indians Frequently Asked Questions
FAQ
At Cowgirls & Indians, we strive to offer you a seamless shopping experience. Please take note of the following details regarding our delivery and order policies:
SHIPPING:
Domestic orders totaling $500 or more qualify for complimentary shipping at no additional charge.
International orders may require additional verification before shipment. Duties, import taxes, and carrier collection fees are not included at checkout and may be due upon delivery.
High-value orders may require additional verification before shipment. We may contact you to confirm delivery details, recipient information, and secure-shipping arrangements before dispatch.
As a purveyor of authentic Native American-made goods, all our eligible jewelry and handicrafts qualify for Duty-Free treatment under the USMCA (United States-Mexico-Canada Agreement) Article 6.2.
ORDER CANCELLATION:
Once an order has been processed, we cannot guarantee cancellation. However, we will make every effort to accommodate your request.
Please feel free to contact us at giddyup@cowgirlsindians.com if you have any further questions or require additional information. Your satisfaction remains our top priority.
We want to ensure your experience with Cowgirls & Indians is seamless and exceptional. Please take note of our returns policy:
RETURN REQUEST TIMEFRAME:
Please submit return requests to giddyup@cowgirlsindians.com within three (3) calendar days of delivery.
RETURN REQUEST PROCESS:
Cowgirls & Indians products must be returned in a new, unused state, in impeccable condition. All protective materials, original box, along with accessories and documents, must be included. We cannot accept returns if the product exhibits signs of wear, or use, or has been altered from its original condition.
Please don't hesitate to reach out to us at giddyup@cowgirlsindians.com for any questions or concerns. Your satisfaction remains our top priority.
Any order changes can potentially be accommodated until fulfillment has begun.
Please contact us at giddyup@cowgirlsindians.com to make order alterations. We will try our best to accommodate your request. Please note any changes made after the initial order confirmation are not guaranteed.
Cowgirls & Indians handles all customer service and order communication directly at giddyup@cowgirlsindians.com.